Travel & Hospitality
200+ Employees
Approximately 3500 Inbound + outbound calls
AngelECHO AI Voice Agent
Infinity Travels
Infinity Travels is a dynamic travel agency specializing in curated travel experiences and end-to-end trip management for modern travelers. Through effortless booking solutions and personalized itineraries, the company delivers convenient, memorable journeys designed as per every client's travel goals.
The Challenge
During peak vacation planning months, travel enthusiasts faced long wait times, leading to abandoned bookings and travelers switching to competitors for faster service.
They were dealing with:
- High volumed flight and hotel status inquiries
- Booking, rescheduling and cancellation request & statuses
- Lost leads from travelers in different time zones
- Repetitive baggage policy and visa requirement checks
- Manual entry of travel details into booking systems
- Routine follow-ups for payment reminders
As the holiday season approached, phone lines of the agency overwhelmed without a break.
The Solution: AngelECHO
The company deployed AngelECHO, an AI-powered voice agent that,
- Answers calls empathically 24/7 with natural, human-like conversations
- Handles multiple real-time booking inquiries and itinerary updates
- Captures travellers' preferences and synced them directly to the CRM
- Effortlessly transfers complex calls to travel experts when needed
- Automates outbound calls for flight delay alerts and check-in reminders
Implementing AngelECHO is super easy as there is no coding required, simply design your custom conversational workflow and configure the behaviour of the AI voice agent and launch with ease.
The Outcome (First 90 days)
86%
Routine travel inquiries completely automated
48%
Hike in customer satisfaction rate
72%
Reduction in manual administrative tasks
37%
Growth in international booking volume
100%
Call visibility through real-time call transcripts and instant AI-generated summaries
100%
After hours inquiry calls handled professionally and accurately
Operational Gains
| Before AngelECHO | After AngelECHO |
|---|---|
| Manual traveler data entry | Automated CRM & booking updates |
| Long hold and wait times | Spontaneous responses and 24/7 availability |
| Inconsistent trip information | Accurate travel guidance |
| No insights into caller sentiment | Detailed AI sentiment analysis |
| Limited support global traveler | Multilingual support in 29+ languages |
Why AngelECHO Stood Out?
Limitations encountered by traditional systems that are overcomed by AngelECHO are:
- Natural human-like voices, [NUMBER_OF_DEFAULT_VOICES] and multiple language options with custom voice cloning strategy for better branding
- Fully adjustable tone, speed and conversational behaviour
- Interruption handling and backchanneling for realism
- Visual no-code conversation builder
- Multi workspace management for teams and departments
- Enterprise-grade security standard and encryption controls
Not only does AngelECHO automate calls, it creates a scalable voice operations layer for your business.
Why Grow Your Business with AngelECHO?
For businesses handling high call volumes, AngelECHO brings native language along with real human-like experiences into life by:
- Automating revenue channels
- AI-driven and advanced support systems
- Data-rich operational insights
With instant implementation and enterprise-grade infrastructure AngelECHO enables travel companies to handle thousands of calls simultaneously round the clock without sacrificing the personal touch.
